We are a student property development and management company with student accommodation locations across the country and a wealth of experience, we pride ourselves on our student communities, the quality of our accommodation and the support that we can offer students. We want everything to be convenient for you, so our accommodation is far more than just “halls”.
All our buildings have been carefully selected for access to everything you need as a student and our prices include utility bills and WiFi. Our buildings are secure and have everything you need to make your time as a student comfortable and enjoyable. Our student communities are important to us and our on-site management teams work hard to create these.
Torsion Students is proud to agree to the principals required by the ANUK Code of Standards. Fully supported by NUS, the National Code is voluntary and aimed at both educational establishments and private sector suppliers. Those who join make a commitment to provide students with a first-class housing service and agree to provide information, reassurance and a clear procedure if a dispute occurs.
Living in a building covered by the Code means:
Best practice day-to-day management is supported and recognised.
Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs.
Your accommodation should be fully prepared for you when you arrive to take up residence.
Your accommodation meets with a set of nationally recognised standards with respect to services, furniture and fittings.
Repairs and maintenance are carried out within the agreed timescales.
Your building will meet with, and exceed, the required health and safety standards.
You will be given information to explain what management routines are followed in the buildings.
There is a set procedure for dealing with any disputes or complaints.
You must be a full-time student to enable you to live with us. To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If you’re unsure, your university or college should be able to let you know.
You can bring almost all your belongings, but please ensure electrical items are suitable to use in our properties. Non-UK compliant electricals are not suitable for use with UK power outlets. Bedding is not provided at our sites, so bring a sheet to cover the mattress, a duvet and pillows. Our bed sizes are a small double these are 6ft 3inches x 4ft. You can purchase these items from September 1st ahead of arrival and we will pop them in your room for you.
If you are applying to live with friends, please ensure that you follow our ‘Book Now’ link online, list the friends that you would like to live with and we will allocate the room and add you and your friends together!
If you follow the ‘book now’ process you can select the room of your choice or you can make special requests within this route. We always do our best to accommodate any request, however all requests are subject to availability and conditions.
If you wish to arrive earlier than your contract start date, you need to email or call the site team. If early arrival is possible your contract will be adjusted, and you will need to accept it then pay the additional charges prior to arrival. Please note, not all requests can be granted.
We have got you covered. Contents insurance is automatically included with your rent. Torsion Students Ltd is working in partnership with Cover4insurance.com and their student insurance provider Cover4Students, in order to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is enough for your needs.
Visit https://www.cover4insurance.com/insurance-products/block-halls/ to:
Check your level of cover
Review key exclusions and limitations
Check your policy excess
Learn how to make a claim
Extend and personalise your cover to protect additional items such as bicycles, musical instruments and photographic equipment
*Torsion Student Ltd will share your details with Cover4insurance for the purpose of providing you with contents insurance.
If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide the local council with your council tax exemption certificate which your university will be able to provide for you.
On-site car parking is available at some of our properties, but it is not included within the Tenancy Agreement. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to rent a car parking space. Car parking spaces are limited and are strictly on a first-come first-served basis.
As part of your application, we ask a series of questions to determine the type of flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have a disability as defined and covered under the Equality Act 2010. We will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability.
If you have a disability, medical condition or special request that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.
You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable us to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to us.
Every site has a dedicated team to respond to and solve any arising maintenance issues. We respond to every issue quickly and where possible we will complete the repair during our first visit. Where this isn’t possible and there are times when parts need to be ordered or external contractors need to be arranged, we will ensure to keep you updated on our progress.
We may be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.
If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply.
If you are a prospective first-year student and your offer of a place at your preferred University or Higher Education Institute is withdrawn because you do not achieve the required entry grades, you may be eligible to be released from your agreement.
You must provide written evidence from the University/UCAS that you do not have a place within 5 days of your results being published (and no later than 1st September, whichever date is sooner) and we will release you from your contract without penalty and refund your deposit.
We do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with our deposit protection service TDS and this deposit is then refunded at the end of your tenancy.
If you wish to cancel your booking you may do so in writing or by sending an email directly to the Property Team (firstname.lastname@example.org) within 14 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 14 days you will receive a full refund of your booking fee.
Unless the Tenancy Agreement has already commenced (meaning the Tenancy Start Date is on or before the date the Tenancy Agreement is dated) you may cancel your Tenancy Agreement (by giving us written notice of cancellation) at any time during the period ending on the date 14 days after the date we confirm your booking is complete (the “Initial Cancellation Period”). If you cancel the Tenancy Agreement during the Initial Cancellation Period, we will make no charge and will return to you your Deposit in full.
Cancellation beyond the 14-Day Cooling Off Period
If you wish to cancel your booking beyond the 14 day cancellation period the below is applicable.
Outside the Initial Cancellation Period, you will remain liable for the rental monies due under the Tenancy Agreement for the whole of the Tenancy Period or until a replacement tenant (who is satisfactory to the Landlord) is found for your Room. If the Tenancy Agreement is cancelled and a replacement tenant is found after the cooling-off period but before the start date of the tenancy, an administration fee of £50 will be charged prior to Torsion processing your cancellation and accepting the replacement tenant. If a replacement tenant is found after you have moved in after the start date of your tenancy, an administration/cleaning fee of £150 will be charged prior to Torsion processing your cancellation and accepting the replacement tenant. If we confirm to you that a satisfactory replacement tenant has been found for your Room, and the cancellation fee has been paid, we will then release you from your Tenancy Agreement with effect from the start date of the new tenancy agreement with the replacement tenant. The entering into a new tenancy agreement with a replacement tenant will be entirely at the discretion of the Landlord/Management Company.
No visa/ No pay:
If you secure your accommodation and you are no longer able to attend the affiliated University due to having your visa rejected, then you must provide official written evidence from the University (and relevant VISA authorities) a copy of this must be sent directly to the Property Team within 5 calendar days of the decision being notified to you. If adequate evidence is provided, you will be eligible for release from the tenancy agreement and the full booking fee will be returned.
Didn’t get the grades you hoped for?
If you secure your accommodation and you are no longer able to attend the affiliated University due to not achieving the grades, then you must provide official written evidence from the University (and relevant bodies at UCAS) a copy of this must be sent directly to the Property Team within 5 calendar days of the decision being notified to you. If adequate evidence is provided, you will be eligible for release from the tenancy agreement and the full booking fee will be returned.
If you wish to leave the accommodation due to illness or any extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made in writing or via email at point of contact you should provide relevant material to support your release. Until a decision has been made by the site team, you remain liable for all accommodation fees. If a tenancy release is not granted, you will be required to find a replacement person before you are released from your tenancy. If you are granted a tenancy release, your deposit will be returned to you (minus any deductions relating to the condition of the property upon your departure).
Cancellation due to COVID 19 Coronavirus for bookings for 2020-2021
If you are affected by the coronavirus in the coming months and cannot attend University for September 2020 check in we will on the production of a medical certificate and a letter from the UK university confirming that you will not be enrolling on their course, release the student from their tenancy agreement without penalty.
Some of our properties have car parking facilities, on Check-in weekend we will have a number of spaces that are allocated for arrivals. If you have a paid for a space, you will have access to this from your arrivals date.
Deposits for our properties are £250 and your deposit will be placed into a deposit protection scheme We use Tenancy Deposit Scheme (TDS), where it will be held safely for the duration of your tenancy and will be returned to you at the end of your contract.
Your deposit will be returned to you within 30 days of your tenancy agreement ending. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment.
All deposits are secured with a deposit protection scheme, we use Tenancy Deposit Scheme (TDS). TDS will contact you on your registered email address and ask you to authorise the refund and submit your bank details to them.
Please be aware, the deposit refund process is managed by the TDS and is not influenced by Torsion Students ltd. Should you have any queries regarding your deposit please contact Tenancy Deposit Scheme directly.
To contact the emergency services (Fire Service, Police, Ambulance and Coast Guard) dial 999.
For non-emergency police assistance please call 101
When should I use 101?
You should call 101 to report crime and other concerns that do not require an emergency response. For example:
Your car has been stolen
Your property has been damaged
You suspect drug use or dealing in your area
To give the police information about crime in your area
Speak to the police about a general enquiry you may have
You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.
To contact the NHS for non-emergency medical advice and assistance, dial 111
When should use 111?
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
you need medical help fast but it's not a 999 emergency
you think you need to go to A&E or need another NHS urgent care service
you don't know who to call or you don't have a GP to call
you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you're concerned about your condition, continue to use that number. For immediate life-threatening emergencies, continue to call 999.