Everything you need to know about day to day life as a Torsion resident.
To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If you’re unsure, your university or college should be able to let you know.
Unfortunately, we don’t allow pets of any kind in our properties, except for registered assistance animals.
You can bring almost all your belongings. Please ensure any electrical items are British Standard compliant otherwise your items cannot be used safely with UK power outlets. Look for these safety marks.
We’d recommend having a chat with your housemates or flatmates if you’re sharing so you can coordinate what you’re bringing, or even better, plan a shopping trip when you get to your new home.
All of your furniture is built-in, so you don’t need to worry about any of that, just bring what you need to make it feel homely.
Bedding isn’t provided, so make sure you have a sheet for the mattress, a duvet, pillows and covers. Our bed sizes are small doubles, 6ft 3 ins x 4ft.
And remember, all of our buildings are close to excellent shopping facilities, so you’ll be well placed if you need to grab something. You can also get your parcels delivered if you prefer.
If you are applying to live with friends, please ensure that you follow our ‘Book Now’ link online and list the friends that you would like to live with. We will then allocate the room and add you and your friends together. If you book on your own, don’t worry, we’ll make sure you are allocated a room with other like-minded students so you can make a new group of friends.
If you follow the ‘Book Now’ process you can select the room type of your choice or you can make special requests within this route. We always do our best to accommodate any request, however all requests are subject to availability and conditions.
Your room is yours for the full contracted period and you don’t need to move out during any academic breaks. If you rebook for multiple years, we will always try our best to make sure you can leave your belongings at the property if you do want to leave over the summer.
We take your safety very seriously. All our properties provide 24 hours a day support, 7 days a week, to ensure that help is always on hand, whenever you need it. We have a fob-access system so nobody can get into the property without being a resident or being let in by a resident or staff. Our properties are also covered by CCTV for your added security.
If you wish to arrive earlier than your contract start date, you need to email or call the property team. If early arrival is possible your contract will be adjusted, and you will need to pay the additional charges prior to arrival. Please note, not all requests can be accommodated.
It may be possible if there is a vacant room, somebody was to drop out or someone else was willing to swap with you. Please contact the property team and they will do their best to accommodate your needs.
We’ve got you covered! Contents insurance is automatically included in your rent. Torsion Students Ltd is working in partnership with Cover4insurance.com for 2020/21 in order to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is enough for your needs. From September 2021, the cover will change to Endsleigh.
- Check your level of cover
- Review key exclusions and limitations
- Check your policy excess
- Learn how to make a claim
- Extend and personalise your cover to protect additional items such as bicycles, musical instruments and photographic equipment
*Torsion Students Ltd will share your details with Cover4insurance and Endsleigh for the purpose of providing you with contents insurance.
If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide the local council with your council tax exemption certificate which your university will be able to provide for you.
As part of your application, we ask a series of questions to determine the type of home that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have a disability as defined and covered under the Equality Act 2010. We will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability.
If you have a disability, medical condition or special request that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.
You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable us to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to us.
Any information disclosed will be treated in utmost confidentiality and not divulged to other residents, external staff or contractors.
On-site car parking is available at some of our properties, but it is not included within the Tenancy Agreement. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to rent a car parking space. Car parking spaces are limited and are strictly on a first-come first-served basis. Blue badge holders, Medical and Nursing students will receive priority.
Our offices are open Monday to Friday, 9am until 5pm. Please check with your preferred property as there may be additional opening hours provided.
Every property has a dedicated team to respond to and solve any arising maintenance issues. We respond to every issue quickly and where possible we will complete the repair during our first visit. Where this is not possible and there are times when parts need to be ordered or external contractors need to be arranged, we will keep you updated on our progress.
If your property did not require a deposit or it was only £1, any charges will be invoiced at the end of your tenancy and emailed to you. Payment will be required within 30 days.
Full information on checking out will be provided in your Welcome Guide and the property team will be able to assist when further information is required.