Cancellation Policy
Bookings for 2020/21
Please contact redqueen@torsionstudents.co.uk or pinemill@torsionstudents.co.uk with your circumstances for current guidance.
Bookings for Academic Year 2021/22
Cancellation within 14-Day Cooling Off Period
If you wish to cancel your booking you may do so in writing or by sending an email directly to the Property Team within 14 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 14 days, you will receive a full refund of your deposit.
- Unless the Tenancy Agreement has already commenced (meaning the Tenancy Start Date is on or before the date the Tenancy Agreement is dated) you may cancel your Tenancy Agreement (by giving us written notice of cancellation) at any time during the period ending on the date 14 days after the date we confirm your booking is complete (the “Initial Cancellation Period”). If you cancel the Tenancy Agreement during the Initial Cancellation Period, we will make no charge and will return to you your Deposit in full.
Cancellation beyond the 14-Day Cooling Off Period
If you wish to cancel your booking beyond the 14-day cancellation period, the below is applicable.
Outside the Initial Cancellation Period, you will remain liable for the rental monies due under the Tenancy Agreement for the whole of the Tenancy Period or until a replacement tenant (who is satisfactory to the Landlord) is found for your Room.
Where the replacement tenant is satisfactory and completed their agreement, we will release you from your tenancy with effect from the start date of the new agreement with the replacement tenant.
Any overpaid rent will be returned in full to you, your deposit will be returned less any deductions – after inspection of your room for cleaning or damages.
The entering into a new tenancy agreement with a replacement tenant will be entirely at the discretion of the Landlord/Management Company.
No visa/ No pay:
If you secure your accommodation and you are no longer able to attend the affiliated University due to having your visa rejected, then you must provide official written evidence from the University (and relevant VISA authorities) a copy of this must be sent directly to the Property Team within 5 calendar days of the decision being notified to you. If adequate evidence is provided, you will be eligible for release from the tenancy agreement and the full deposit and any rent paid will be returned.
No Grades?
If you secure your accommodation and you are no longer able to attend the affiliated University due to not achieving the grades, then you must provide official written evidence from the University (and relevant bodies at UCAS), a copy of this must be sent directly to the Property Team within 5 calendar days of the decision being notified to you. If adequate evidence is provided, you will be eligible for release from the tenancy agreement and the full deposit and any rent already paid will be returned.
Travel Restrictions
If you secure your accommodation with us and the UK Government implement travel restrictions that prevent you from travelling to the UK to enrol at university, upon providing a letter from that UK university confirming that you will not be enrolling on your course we will release you from your tenancy agreement without penalty.
If you are due to arrive more than 2 weeks after your tenancy start date due to Government travel restrictions, you may request via our property team that we allow a flexible arrival date up to October 31st at no additional cost to you.
Illness/Extenuating Circumstances
If you wish to leave the accommodation due to illness or any extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made in writing or via email at point of contact and you should provide relevant material to support your release. Until a decision has been made by the property team, you remain liable for all accommodation fees. If a tenancy release is not granted, you will be required to find a suitable replacement person before you are released from your tenancy. If you are granted a tenancy release, your deposit will be returned to you (minus any deductions relating to the condition of the property upon your departure) and any overpaid rent.
Cancellation due to Coronavirus for bookings for 2021-2022
If a student is affected by the virus in the coming months and cannot come to the UK for September check in, on production of a medical certificate a letter from their UK university confirming they will not be enrolling on their course, we will release the student from their tenancy agreement without financial penalty.
If your University changes the official start date
If you secure your accommodation and your University changes the official start date of your face-to-face course to a later date, we will put back the start of your tenancy, at no additional cost to you.